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    Frequently Asked Questions

    How do I find the right size? +
    Measure your pet’s neck and compare it with the size guide on the product page. Leave enough room to comfortably fit two fingers between the accessory and your pet’s neck. If your pet is between sizes, we recommend choosing the larger size.
    What is your return policy? +
    For the health and safety of every pet, we cannot accept returns or exchanges for non-quality-related reasons. If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and include clear photos and videos of the issue. We will review your request and provide an appropriate solution.
    When will my order ship? +
    Each piece is handmade in small batches and prepared after your order is placed. Please allow 3–5 business days before dispatch. Orders are processed in the order received.
    How should I care for my Mellow Paw accessory? +
    Gently hand wash in cold water with mild detergent. Do not bleach, soak, or tumble dry. Reshape and lay flat to dry.
    Can my pet wear the accessory all day? +
    Our accessories are designed to be soft and lightweight. For your pet’s safety, always supervise wear and remove the accessory before sleeping, rough play, or being left unattended.

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