Refund policy

RETURN & REFUND POLICY

Due to the hygiene and skin-safety requirements of pet products, and to reduce the risk of cross-contamination between pets, all Mellow Paw products are final sale unless there is a confirmed quality issue.

We do not accept returns or exchanges for:

Change of mind
Incorrect size, color, or style selected
A pet refusing to wear the product
Minor handmade variations
Products that have been worn, washed, damaged, or exposed to pet hair, odors, or saliva

Please review our size guide and measure your pet carefully before ordering.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [support@mellowpaw.shop]. Include your order number and clear photos or videos of the issue.

Once confirmed, we may provide a replacement, repair, partial refund, or full refund.

Orders may be cancelled or changed within 24 hours of purchase. After production begins, cancellations and changes cannot be guaranteed.

Approved refunds will be returned to the original payment method. This policy does not limit any mandatory consumer rights under applicable law.

Frequently Asked Questions

How do I find the right size?

Measure your pet’s neck and compare it with the size guide on the product page. Leave enough room to comfortably fit two fingers between the accessory and your pet’s neck. If your pet is between sizes, we recommend choosing the larger size.

What is your return policy?

For the health and safety of every pet, we cannot accept returns or exchanges for non-quality-related reasons. If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and include clear photos and videos of the issue. We will review your request and provide an appropriate solution.

When will my order ship?

Each piece is handmade in small batches and prepared after your order is placed. Please allow 3–5 business days before dispatch. Orders are processed in the order received.

How should I care for my Mellow Paw accessory?

Gently hand wash in cold water with mild detergent. Do not bleach, soak, or tumble dry. Reshape and lay flat to dry.

Can my pet wear the accessory all day?

Our accessories are designed to be soft and lightweight. For your pet’s safety, always supervise wear and remove the accessory before sleeping, rough play, or being left unattended.